Chatbot for Healthcare: Key Use Cases & Benefits

After a person reports their symptoms, chatbots check them against a database of diseases for an appropriate course of action. Voice bots facilitate customers with a seamless experience on your online store website, on social media, and on messaging platforms. They engage customers with artificial intelligence communication and offer personalized solutions to shoppers’ requests. Hospitals in the United States spend more than USD 200 billion on administrative costs alone. With hospitals running on razor-thin margins, healthcare is increasingly embracing chatbots to cut down on operational costs and help them serve patients better.

Doctors would expect essential info delivered in the appropriate medical lexicon. Informative chatbots provide helpful information for users, often in the form of pop-ups, notifications, and breaking stories. Generally, informative bots provide automated information and customer support. Patients love speaking to real-life doctors, and artificial intelligence is what makes chatbots sound more human. In fact, some chatbots with complex self-learning algorithms can successfully maintain in-depth, nearly human-like conversations.

Quick Response to Common Queries

Finance bots can effectively monitor and identify any warning signs of fraudulent activity. And if an issue arises, the chatbot immediately alerts the bank as well as the customer. That’s why chatbots flagging up any suspicious activity are so useful for banking. Data privacy is always a big concern, especially in the financial services industry. This is because any anomaly in transactions could cause great damage to the client as well as the institute providing the financial services.

Bots can engage the warm leads on your website and collect their email addresses in an engaging and non-intrusive way. They can help you collect prospects whom you can contact later on with your personalized offer. About 80% of customers delete an app purely because they don’t know how to use it. That’s why customer onboarding is important, especially for software companies. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 60% of Fortune 500 every month.

Chatbots in Healthcare: Top 6 Use Cases & Examples in 2023

This also includes inquiries from potential customers about viewings and property details. Many of these questions could be answered by directing customers to online information or application forms. And when that happens, your customer or prospect should be able to easily escalate that conversation to a voice or video call with a live agent.

You can use ecommerce chatbots to ease the ordering and refunding processes for your customers. Also, if you connect your ecommerce to the bots, they can check the inventory status and product availability of specific items, help customers complete purchases, and track orders. Both of these use cases of chatbots can help you increase sales and conversion rates.

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